REMOTE SHOPPING LAUNCHED

 

Remote Shopping Terms of Supply

POST | LOCAL DELIVERY | COLLECTION

POST 

Small – UK standard 2nd Class – £3.50

Large – UK standard 2nd Class – £5.50

Postal delivery charges include postage, packing and insurance costs.

Delivery charges apply to Mainland UK destinations only, which include mainland UK, Highland and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.

For delivery outside Mainland UK destinations please call us on 01524 61111 or email orders@arteriashop.co.uk for delivery charges.

We aim to dispatch all orders within 48 hours of receipt; you should receive your order within 2 – 4 working days thereafter. We ask that you allow up to 7 days from placing your order for delivery. Please note that any amendments to an order may affect the delivery date initially quoted.

In the event that an item becomes out of stock once you have placed your order, we will contact you by email or phone with an estimated delivery date and the option to cancel your order. All delivery dates quoted are estimated and may be subject to change.

COLLECTION FROM STORE

Free of charge service

Collection available Tuesday to Saturday 10am – 5pm

We will book in a day and time for your collection and have your order waiting for you.

We are happy to bring your order outside or to a car if you prefer not to enter the shop. Please call us on 01524 61111 to let us know you are here.

LOCAL DELIVERY

Free local delivery for purchases over £50

Items delivered within 3 days of purchase. We will notify you in advance of delivery confirming the day and aprox time your purchase will be delivered.

Delivery address needs to be within a 5 mile radius from the shop. Items will be dropped at the front door, no contact required.

RETURNS

Please note due to Covid-19 restrictions and guidance we are currently unable to accept any returns of accessories, clothing and bath & body products. This includes jewellery, watches, hair accessories, baby clothing, scarves, fashion clothing, and all bath & body products.

RETURNS BY POST

Whilst we hope you are delighted with your purchase we will accept the return of unwanted goods and will refund the full price (excluding postage + any gift wrapping costs). Simply return the item to us within 14 days of the original dispatch date by Royal Mail Recorded Delivery to the following address:

ARTERIA LTD | RETURNS DEPT | 23 BROCK STREET | LANCASTER | LA1 1UR

You need to include your name, address, telephone number, order number, along with proof of original purchase.

The items should be carefully wrapped and sent back using registered mail to provide you with proof of dispatch. The risk in returning the goods will remain with the Buyer until received and accepted by Arteria Ltd.

Please note we can only accept items back in perfect condition. Any goods returned incomplete i.e. packaging missing, accessories missing or damaged will not be replaced or credited. Similarly any goods found to have been used will not be replaced or credited.

Once we have received the returned goods a refund will be made to the original payment card charged.

If you are returning a gift sent to you from another party a refund will be available if the item is unused, in its original packaging, and is received by Arteria Ltd within 14 days of the original dispatch date. If the item is returned from a gift purchase you will be issued with a credit note.

Any claims for damages during transit must be made to the courier at the time of delivery. You should check on signing for the goods that the packaging is in good condition, if it is not then you should open and inspect the goods before signing. If subsequently you find the goods to be damaged you should make the claim to the courier.

 

RETURNS IN STORE

We will accept the return of unwanted goods and will refund the full price (excluding postage + any gift wrapping costs). Simply return the item to us in store within 14 days of your purchase with the original receipt.

Items returned to us after 14 days of purchase will be refunded by gift voucher or exchange only.

Items returned to us without any proof of purchase will be accepted back at the discretion of a team member, they will be refunded with either a gift voucher or exchange.

Please note we can only accept items back in perfect condition and that are current stock. Any goods returned incomplete i.e. packaging missing, accessories missing or damaged will not be replaced or credited. Similarly any goods found to have been used will not be replaced or credited.

 

FAULTY GOODS

In the unlikely event that your goods are faulty you need to inform us by email within 3 working days; please call us on 01524 61111 or email orders@arteriashop.co.uk quoting your order number and an explanation of the fault.

The goods then need to be returned to us within 14 days of original dispatch by Royal Mail Recorded Delivery to the following address:

ARTERIA LTD | RETURNS DEPT | 23 BROCK STREET | LANCASTER | LA1 1UR

You need to include your name, address, telephone number, order number, along with proof of purchase and details of the fault. Once we have received the faulty goods a replacement will then be posted to you.

LOST GOODS

Please contact us if you have not received your goods within 7 days of placing the order, send an email to orders@arteriashop.co.uk or ring 01524 61111 (please quote your order number). We will then take up the matter with Royal Mail and will rectify the problem immediately.

AVAILABILITY OF ITEMS

In the event that we experience an usually high demand for a particular item which delays the normal delivery terms, we will contact you with a revised delivery date or the option to cancel your order and receive a full refund.

If the item ordered is no longer available, we will contact you and offer you an alternative item of equivalent quality and price, or the option to cancel the order and receive a full refund.


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